Privacy Policy

  • Article 1 - Legal Notices - Background Information

    1.1 Website Publisher:

    L'Eclaireur, SAS with a share capital of €630,000, headquartered at 26 avenue des Champs Elysées - 75008 Paris, registered under number 318 149 010 at the Paris Trade and Companies Register (hereinafter "Leclaireur").

    Publication Director

    Charles Hadida

    Hosting

    CloudCrane, SAS with a share capital of 1,200 euros, registered under number 819 697 145 at the Paris Trade and Companies Register, headquartered at 21 Place de la République - 75003 PARIS

    1.2 These terms and conditions (hereinafter "terms") are intended to stipulate the conditions for accessing the Site and using the services offered on the Site. The terms apply to any adaptation or extension of the Site on social media and/or existing or future communities.

    1.3 Any adult with access to the Site, regardless of their role (individual or business), the place where they are located, the means of connecting to the Site, the purpose and reason for accessing the Site and/or using the services, is a user ("User").

  • Article 2 - Acceptance of the terms

    The User is assumed to know and accept, without reservation, all the terms and conditions by virtue of their connecting to the Site, regardless of the digital receiving terminals used.

    If the User does not accept any or all documents referred to above, they must stop using the Site.

    The Publisher may at any time modify the terms and conditions. The User is expressly informed that the current version is the one that is put online on the Site, which the User acknowledges and accepts without restriction, undertaking to refer to them systematically each time they connect to the Site.


  • Article 3 - Intellectual Property Rights

    3.1 Copyrights and/or design rights

    The designs shown on the Site are protected under copyrights and under Articles L. 511.1 et seq. of the French Code of Intellectual Property relating to the protection of trademarked designs.

    The Site and works and designs that are reproduced on the Site are allowed to be reproduced, on paper or digitally, provided that they are strictly reserved for personal use, excluding any use for advertising and/or commercial and/or information purposes, and/or provided that the reproductions comply with the provisions of Article L. 122-5 of the French Code of Intellectual Property.

    With the exception of the above provisions, any reproduction, representation, use or modification, by any process and on any medium whatsoever, of all or part of the Site, or of all or part of the various works and designs that constitute the Site, without obtaining prior consent from Leclaireur, is strictly prohibited and constitutes a counterfeiting offense punishable by two years in prison and a 150,000 euro fine.

    3.2 Trademarks

    The names and logos L'Eclaireur, LECLAIREUR, Leclaireur and Leclaireur.com, and the products and services associated with it, are protected trademarks.

    Other trademarks are also cited. They are used by Leclaireur with the trademark holder's permission, or as a simple indication of products or services offered.

    Reproducing, imitating, using or affixing these trademarks without obtaining prior approval from Leclaireur or their respective holders constitutes a counterfeiting offense punishable by two years in prison and a 150,000 euro fine.

  • Article 4 - Newsletters

    4.1 Leclaireur offers Users the option of subscribing to newsletters published by Leclaireur (hereinafter the "Newsletter").

    4.2 At any time, the User may unsubscribe from these Newsletters by clicking the unsubscribe link at the bottom of each Newsletter sent.

  • Article 5 - Privacy Policy

    The User may visit the Site without revealing their identity or giving any information relating to themselves.

    Leclaireur respects the privacy rights of visitors to the Site and recognizes the importance of protecting the data collected about them. 

    5.1 Personal information collected and collection method

    We strive as best as we can to maintain an appropriate security system to ensure the security, integrity and confidentiality of information that you have provided to us. We also comply with the strict security procedures required by applicable laws. These cover the storage, use and disclosure of any information that you have provided, as well as measures to prevent access to or unauthorized use of such information. 

    Leclaireur collects personal data when you subscribe to the Newsletter or interact with us in any other way, including via social media or by clicking on one of our advertisements on a third-party site, sending us a comment, commenting on articles displayed by our services, attending an event organized by us or one of our partners, subscribing to one of our special offers, or participating in a study.

    Information collected about you is essential to respond to your requests and is exclusively intended for Leclaireur, its subsidiaries or members of its sales network for surveys, analyses, institutional communications or, if you consent, business offers.

    By registering, subscribing or using our services, you consent to the use of your personal information as described in this Privacy Policy. We may also receive information about you from our Group and from third-party partners with whom we have a business relationship.

    The information that we collect and keep about you may include your name, e-mail address, landline and mobile phone numbers, mailing address, IP address, search criteria, purchase preferences, your answers to surveys and research studies, the type of Internet browser used, the time of accessing our site and the duration of your visits, the referring URL (the site from which you have come to our Site), cell IDs, i.e. the unique IDs for telecommunication towers activated by your mobile phone when using geo-localized services from your mobile phone or tablet and any other location information (such as GPS coordinates), photographs and other content that you share with us in using our services, your date of birth, your passwords, answers to security questions, and any other information that you may likely provide to us.

    Leclaireur is also likely to obtain information that is obtained automatically but that can under no circumstances be associated with a person. This information refers to the type of Internet browser that you use, your computer system, and the domain name from which you accessed our site.

    We may monitor or record calls that we receive from you or that we make to you for quality control purposes for our services and training. 

    The personal information collected is confidential and kept by Leclaireur, its subsidiaries and members of its sales network.

    In accordance with the French Data Protection Act n° 78-17 of January 6, 1978, you have a right to access and rectify this data as well as a right to object to this data being used, by contacting us at the following addresses:

    - By email:  contact@leclaireur.com

    - By mail: Leclaireur, 29 bis rue des Francs Bourgeois - 75004 Paris - Customer Service

    5.2 Relating to cookies

    When you visit our Site, we may place a cookie on your computer to collect data relating to your use of our online services. A cookie is a small block of data sent to your browser by a web server and stored on your computer's hard drive and which we can access during your subsequent visits to our Site. A cookie does not allow us to identify you personally. 

    Cookies allow us to recognize your computer and your devices and to remind us of other information related to your visits. Cookies can help us provide you information in a way that fits your interests. Most major websites use cookies.

    We advertise on a variety of third-party websites. We use cookies to check how frequently a specific ad is shown on these websites so that you do not see the same ad too frequently. We do not collect any personal data with these cookies. 

    The User is deemed to have given their consent:

    • by clicking the "X" icon on the information banner shown on their first connection to the Site;

    • by continuing their navigation, namely, when the User has clicked on an item on the Site (image, link, "search" button, etc.) or has visited another page on the Site.

    If the User accepts, via his browser software, storing cookies on his terminal, the cookies integrated in the pages and contents that he has consulted may be temporarily stored in a dedicated space on his terminal. There, only the cookies’ issuer can read them. Consent given by the User is only valid for a period of thirteen (13) months from the first storage in the User's terminal equipment, following the User's expression of consent.

    You can of course object to storing cookies by configuring your browser settings. You will then be notified when a cookie arrives and you will be able to object to your browser software storing it.

    For managing Cookies and the User's preferences, each browser is configured differently. It is described in your browser's help menu, allowing you to know how to change your cookie preferences:

    For Internet Explorer™:

    http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies, 

    For Safari™:

    http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html, 

    For Chrome™:

    http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647, 

    For Firefox™:

    http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies, 

    For Opera™:

    http://help.opera.com/Windows/10.20/fr/cookies.html

    At any time, the User may choose to express and modify their Cookie preferences. 

    You can also delete cookies at any time and individually by referring to your Internet browser's help section for instructions on how to locate the file or directory where the cookies are located. 

    Remember that our online services cannot always control third-party cookies stored on your device when you use our online services; setting your cookie preferences will not affect third-party cookies stored on your device. Therefore, you must manage these cookies directly through the relevant third party. 

    Remember that by deleting our cookies or by disabling future cookies, you may no longer be able to access certain parts or features of our Site. 

    For more information on how cookies work, how to manage them, and how to delete them, visit the World Wide Web Consortium website (for information on third-party cookies, visit http://www.youronlinechoices.com/). 

    5.3 Protection and use of personal data

    The personal information that you provide will be used in strict compliance with data privacy laws and for the purposes described in this policy, whether through data entry forms that you fill out, in any applicable general conditions, or on any pages or emails with links to these data entry forms.

    When you use our services: we will save your personal information if you use our services, register for or attend one of our events, create, view, or modify your account details, or contact a member of our teams. Your data will primarily be used to provide you with products, services or required information and offer you a personalized shopping experience. We store the information that you provide to us and may use it for various purposes, including: (i) matching and deduplication of data, statistics and market analysis, and marketing information; (ii) advertising and marketing for us and our Group; (iii) developing, testing and maintaining the systems; (iv) studies, research and development; (v) customer surveys; (vi) customer service and our future interactions with you, for example by identifying your needs and preferences; (vii) when required by law or in legal proceedings or disputes; and (viii) any other use defined in the terms of our services. For these purposes, we may disclose your information to one or more other organizations listed in the section entitled "Sharing personal information with third parties".

    Tracking usage of our online services: we collect and call upon third parties to collect and share with us data on visitors to our online services, which we analyze to give us a better understanding of how these visitors use our sites. This allows us to improve the quality of our services. We may also disclose anonymous statistics about visitors to other recognized and reputable organizations, but you should know that this data will not include any items that would allow these organizations to identify you personally. 

    Customization of our online services and our targeted advertising: we may use the personal information that you provide to us and that is collected via cookies when you use our services to establish a profile to match your interests. We can use this data to ensure that the emails or marketing content that we send to you after you visit and use our online services are routed correctly to you and have maximum interest for you. This data can also be used by our third-party ad networks and agencies to offer you our own products or third parties' products or services when you visit third-party sites or use third-party services online. 

    Testimonials: recommendations that you give us may be used to improve our services and may be published offline or online for promoting our company and our services. 

    Comments and reviews on our online services: if you want to submit a review or comment on items offered by our services, we may, without being held liable, publish it offline or online for the purposes of promoting our company and our services. We will collect your name or username, which will be displayed with your comment, and your email address, which will not be published but may be used to contact you regarding your comment.

    Mobile services: when you use our mobile services, we may store your mobile phone number, the model of your device, your telephone's operating system and your telephone operator's information; we will associate a unique identifier with your mobile phone number. We will keep track of the language used on your device or on your app, as well as the country. We need this data in order to provide you with the features offered through our mobile services and to manage them. Our mobile services may use your location to inform you of the nearest shop. We may also use it for SMS or voice marketing communications and market studies. 

    Social networks: if you follow us or interact with us on one of our accounts or pages hosted by third-party social networking platforms like Instagram, Facebook, Twitter, Pinterest and Google+, the information provided will be subject to these third-party sites' privacy policies, in addition to this privacy policy.  When the User uses a service of the Site via a social networking site, the User allows the publisher to access some of the information that they provided to the social networking site. The User authorizes the Publisher to collect, store and use all the information that the User has authorized the social networking site to provide to the Publisher.

    5.4 Sharing personal information with third parties

    We will share your personal information only with companies controlled by or controlling Leclaireur. These companies may use this information for commercial purposes, as stated in their own privacy policy. Such circumstances may include analyses and financial reports, strategic planning, development of customer segmentation, and measures offering an overall consistent overview of our customer base. 

    This information will also be used to provide you with personalized marketing communications by phone, mail, email, SMS, or any other means (electronic or otherwise), to which you expressly consent.

    We may occasionally use third-party business partners to collect personal data on our behalf. 

    We may share your information with one or more of the following organizations: (i) data processing companies, direct mailing companies, or other third-party providers working on behalf of the Group; (ii) regulators, government agencies, and law enforcement to meet legal obligations; (iii) court officers, judicial officers and debt collection agencies.

    We collect information relating to visits of the site and other commercial information that we may send to third parties, but this information includes no details that could personally identify you. 

    5.5  Accessing and modifying your personal information 

    According to law n° 78-17 of January 6, 1978, called the French Data Protection Act, every User has a right of access, rectification, opposition, and deletion over their personal data.

    Mindful of its customers' and users' concerns, Leclaireur is committed to protecting personal data and processing these requests in a timely manner. The User may exercise their rights by sending a letter or email:

    - By email: contact@leclaireur.com

    - By mail: Leclaireur, 29 bis rue des Francs Bourgeois - 75004 Paris - Customer Service

    The right of access allows the User to request that Leclaireur let them receive the data through an accessible form.

    The right of rectification gives the User the right to require Leclaireur to correct, supplement, update, or delete any personal data about the User that is inaccurate, incomplete, ambiguous, outdated or whose use, transmission, or storage is prohibited.

    The right of opposition gives the User the right to object, free of charge and on a discretionary basis, to how their data is used by Leclaireur for marketing purposes, especially commercial marketing.

    The right of deletion gives the User the right to require, free of charge and on a discretionary basis, that data provided to Leclaireur be erased.

    These rights may be exercised only within the limits of Leclaireur's means. 

    5.6  Links to third-party websites

    In no case can Leclaireur be held liable for making sites availability through a hyperlink on the site www.leclaireur.com, and Leclaireur can bear no liability for the content, products, services, etc. available on these sites or from these sites.

    These links lead to other websites controlled by other organizations. These websites have their own privacy policies and cookies policies, and we encourage you to read them carefully. Use these third-party websites at your own risk.

  • Article 6 - Information on products and services

    6.1 Leclaireur reserves the right to modify the information contained in the Site, including information related to technical features and displayed items and designs, at any time, without notice, given the Site's interactivity, without any liability for Leclaireur or its employees.

    6.2 The Site's content is shown without any guarantee of any kind whatsoever.

    Information about designs and their characteristics corresponds to a definition at the moment the Site's various pages were put online or updated; they are given for informational purposes only and cannot be regarded as a contractual offer of products or services from Leclaireur, its subsidiaries, or members of its network. Errors or omissions may occur.

    6.3 Access to the products and services shown on the Site may be subject to restrictions. Therefore, you must ensure that the laws of the country from which your connection is established allow you to access our site.

  • Article 7 - Limitation of Liability

    7.1 The User uses the Site at their own risk.

    7.2 In no case shall Leclaireur, its subsidiaries, or members of its network be held liable for direct or indirect damages, including material damage, loss of programs or data, and financial harm resulting from accessing or using this Site or any sites that are linked to it. 

  • Article 8 - Applicable Law

    The terms and conditions are subject to French domestic law, and, in case of dispute, the French courts alone will have jurisdiction.

    All disputes to which the terms and conditions may give rise will be subject to an attempt at prior mediation through a mediator in accordance with the provisions of Articles L.611-1 et seq. of the French Consumer Code.

Contact

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Size Guide

  • WOMEN'S CLOTHING

    XXS: 

    AU 4 - BR 34 - CHN 145/73A - DE 30 - FR 32 - IT 36 - JP 00 - ST NUM 000 - RU 38 - UK 4 - US 0


    XXS

    AU 6 - BR 36 - CHN 150/76A - DE 32 - FR 34 - IT 38 - JP 0 - ST NUM 00 - RU 40 - UK 6 - US 2


    XS

    AU 8 - BR 38 - CHN 155/80A - DE 34 - FR 36 - IT 40 - JP 1 - ST NUM 0 - RU 42 - UK 8 - US 4


    S

    AU 10 - BR 40 - CHN 160/84A - DE 36 - FR 38 - IT 42 - JP 2 - ST NUM 1/I - RU 44 - UK 10 - US 6


    M

    AU 12 - BR 42 - CHN 165/88A - DE 38 - FR 40 - IT 44 - JP 3 - ST NUM 2/II - RU 46 - UK 12 - US 8


    L

    AU 14 - BR 44 - CHN 170/92A - DE 40 - FR 42 - IT 46 - JP 4 - ST NUM 3/III - RU 48 - UK 14 - US 10


    XL

    AU 16 - BR 46 - CHN 175/96A - DE 42 - FR 44 - IT 48 - JP 5 - ST NUM 4/IV - RU 50 - UK 16 - US 12


    XXL

    AU 18 - BR 48 - CHN 180/100A - DE 44 - FR 46 - IT 50 - JP 6 - ST NUM 5/V - RU 52 - UK 18 - US 14


    XXXL

    AU 20 - BR 50 - CHN 185/104A - DE 46 - FR 48 - IT 52 - JP 7 - ST NUM 6/VI - RU 54 - UK 20 - US 16


    * AU: Australia - BR: Brazil - CHN: China - DE: Germany - Fr: France - IT: Italy - JP: Japan - ST NUM: Numeric Standard - RU: Russia - UK: United Kingdom - US: United States

  • MEN'S CLOTHING

    XS:

    AU 8 - BR 38 - CHN 155/80A - DE 34 - IT/FR 44 - JP 1 - ST NUM 0 - RU 44 - UK 8 - US 4 


    S:

    AU 10 - BR 40 - CHN 160/84A - DE 36 - IT/FR 46 - JP 2 - ST NUM 1/I - RU 46 - UK 10 - US 6 


    M: 

    AU 12 - BR 42 - CHN 165/88A - DE 38 - IT/FR 48 - JP 3 - ST NUM 2/II - RU 48 - UK 12 - US 8 


    L:

    AU 14 - BR 44 - CHN 170/92A - DE 40 - IT/FR 50 - JP 4 - ST NUM 3/III - RU 50 - UK 14 - US 10 


    XL:

    AU 16 - BR 46 - CHN 175/96A - DE 42 - IT/FR 52 - JP 5 - ST NUM 4/IV - RU 52 - UK 16 - US 12 


    XXL:

    AU 18 - BR 48 - CHN 180/100A - DE 44 - IT/FR 54 - JP 6 - ST NUM 5/V - RU 54 - UK 18 - US 14 


    XXXL:

    AU 20 - BR 50 - CHN 185/104A - DE 46 - IT/FR 56 - JP 7 - ST NUM 6/VI - RU 56 - UK 20 - US 16 


    XXXXL:

    AU 22 - BR 52 - CHN 190/108A - DE 48 - IT/FR 58 - JP 8 - ST NUM 7/VII - RU 58 - UK 22 - US 18


    * AU: Australia - BR: Brazil - CHN: China - DE: Germany - Fr: France - IT: Italy - JP: Japan - ST NUM: Numeric Standard - RU: Russia - UK: United Kingdom - US: United States

  • MEN'S PANTS

    XS:

    AU 8 - BR 38 - CHN 155/80A - DE 34 - FR 36 - IT 42 - JP 3 - 0 - RU 44 - UK 8 - US 4


    S:

    AU 10 - BR 40 - CHN 160/84A - DE 36 - FR 38 - IT 44 - JP 4 - 1/I - RU 46 - UK 10 - US 6


    M:

    AU 12 - BR 42 - CHN 165/88A - DE 38 - FR 40 - IT 46 - JP 5 - 2/II - RU 48 - UK 12 - US 8


    L:

    AU 14 - BR 44 - CHN 170/92A - DE 40 - FR 42 - IT 48 - JP 6 - 3/III - RU 50 - UK 14 - US 10


    XL:

    AU 16 - BR 46 - CHN 175/96A - DE 42 - FR 44 - IT 50 - JP 7 - 4/IV - RU 52 - UK 16 - US 12


    XXL:

    AU 18 - BR 48 - CHN 180/100A - DE 44 - FR 46 - IT 52 - JP 8 - 5/V - RU 54 - UK 18 - US 14


    XXXL:

    AU 20 - BR 50 - CHN 185/104A - DE 46 - FR 48 - IT 54 - JP 9 - 6/VI - RU 56 - UK 20 - US 16


    XXXXL:

    AU 22 - BR 52 - CHN 190/108A - DE 48 - FR 50 - IT 56 - JP 10 - 7/VII - RU 58 - UK 22 - US 18


    * AU: Australia - BR: Brazil - CHN: China - DE: Germany - Fr: France - IT: Italy - JP: Japan - ST NUM: Numeric Standard - RU: Russia - UK: United Kingdom - US: United States

  • MEN'S SHIRTS

    XS:

    COL 37 


    S: 

    COL 38 


    M:

    COL 39 - COL 40 


    L:

    COL 41 


    XL:

    COL 42 


    XXL:

    COL 43 


    XXXL:

    COL 44


    * COL: NECK

  • WOMEN'S JEANS

    XXS:

    in 22 - in 23 


    XS:

    in 24 - in 25 


    S:

    in 26 - in 27 


    M:

    in 28 - in 29  


    L:

    in 30 - in 31 


    XL:

    in 32 - in 33 


    XXL:

    in 34 - in 35 


    XXXL:

    in 36 - in 37


    * in: inches

  • MEN'S JEANS

    XS:

    in 28 - in 29 


    S:

    in 30 - in 31 


    M:

    in 32 - in 33 


    L:

    in 34 - in 35 


    XL:

    in 36 - in 37 


    XXL:

    in 38 - in 39


    XXXL:

    in 40 - in 41


    * in: inches

  • WOMEN'S BELTS

    XXXS: 

    cm 65 - AU 4 - BR 34 - CHN 145/73A - DE 30 - FR 32 - IT 36 - JP 00 - ST NUM 000 - RU 38 - UK 4 - US 0 


    XXS:

    cm 70 - in 22/23 - AU 6 - BR 36 - CHN 150/76A - DE 32 - FR 34 - IT 38 - JP 0 - ST NUM 00 - RU 40 - UK 6 - US 2 


    XS:

    cm 75 - in 24/25 - AU 8 - BR 38 - CHN 155/80A - DE 34 - FR 36 - IT 40 - JP 1 - ST NUM 0 - RU 42 - UK 8 - US 4 


    S:

    cm 80 - in 26/27 - AU 10 - BR 40 - CHN 160/84A - DE 36 - FR 38 - IT 42 - JP 2 - ST NUM 1/I - RU 44 - UK 10 - US 6 


    M:

    cm 85 - in 28/29 - AU 12 - BR 42 - CHN 165/88A - DE 38 - FR 40 - IT 44 - JP 3 - ST NUM 2/II - RU 46 - UK 12 - US 8 


    L:

    cm 90 - in 30/31 - AU 14 - BR 44 - CHN 170/92A - DE 40 - FR 42 - IT 46 - JP 4 - ST NUM 3/III - RU 48 - UK 14 - US 10 


    XL:

    cm 95 - in 32/33 - AU 16 - BR 46 - CHN 175/96A - DE 42 - FR 44 - IT 48 - JP 5 - ST NUM 4/IV - RU 50 - UK 16 - US 12 


    XXL:

    cm 100 - in 34/35 - AU 18 - BR 48 - CHN 180/100A - DE 44 - FR 46 - IT 50 - JP 6 - ST NUM 5/V - RU 52 - UK 18 - US 14 


    XXXL:

    cm 105 - in 36/37 - AU 20 - BR 50 - CHN 185/104A - DE 46 - FR 48 - IT 52 - JP 7 - ST NUM 6/VI - RU 54 - UK 20 - US 16


    * cm: centimeters - in: inches - AU: Australia - BR: Brazil - CHN: China - DE: Germany - Fr: France - IT: Italy - JP: Japan - ST NUM: Numeric Standard - RU: Russia - UK: United Kingdom - US: United States

  • MEN'S BELTS

    XS:

    cm 85 - in 28/29 - AU 8 - BR 38 - CHN 155/80A - DE 34 - FR 36 - IT 42 - JP 3 - ST NUM 0 - RU 44 - UK 8 - US 4 


    S:

    cm 90 - in  30/31 - AU 10 - BR 40 - CHN 160/84A - DE 36 - FR 38 - IT 44 - JP 4 - ST NUM  1/I - RU 46 - UK 10 - US 6 


    M:

    cm 95 - in  32/33 - AU 12 - BR 42 - CHN 165/88A - DE 38 - FR 40 - IT 46 - JP 5 - ST NUM  2/II - RU 48 - UK 12 - US 8


    L:

    cm 100 - in  34/35 - AU 14 - BR 44 - CHN 170/92A - DE 40 - FR 42 - IT 48 - JP 6 - ST NUM  3/III - RU 50 - UK 14 - US 10


    XL:

    cm 105 - in  36/37 - AU 16 - BR 46 - CHN 175/96A - DE 42 - FR 44 - IT 50 - JP 7 - ST NUM  4/IV - RU 52 - UK 16 - US 12


    XXL:

    cm 110 - in  38/39 - AU 18 - BR 48 - CHN 180/100A - DE 44 - FR 46 - IT 52 - JP 8 - ST NUM  5/V - RU 54 - UK 18 - US 14


    XXXL:

    cm 115 - in  40/41 - AU 20 - BR 50 - CHN 185/104A - DE 46 - FR 48 - IT 54 - JP 9 - ST NUM  6/VI - RU 56 - UK 20 - US 16


    XXXXL:

    cm 120 - in  42/43 - AU 22 - BR 52 - CHN 190/108A - DE 48 - FR 50 - IT 56 - JP 10 - ST NUM  7/VII - RU 58 - UK 22 - US 18


    * cm: centimeters - in: inches - AU: Australia - BR: Brazil - CHN: China - DE: Germany - Fr: France - IT: Italy - JP: Japan - ST NUM: Numeric Standard - RU: Russia - UK: United Kingdom - US: United States

  • WOMEN'S SHOES

    FR 35:

    BR 33 - CHN 34 - IT 34 - JP 20,5 - UK 1 - US 4


    FR 35,5:

    BR 33,5 - CHN 34,5 - IT 34,5 - JP 21 - UK 1,5 - US 4,5


    FR 36:

    BR 34 - CHN 35 - IT 35 - JP 21,5 - UK 2 - US 5


    FR 36,5:

    BR 34,5 - CHN 35,5 - IT 35,5 - JP 22 - UK 2,5 - US 5,5


    FR 37:

    BR 35 - CHN 36 - IT 36 - JP 22,5 - UK 3 - US 6


    FR 37,5:

    BR 35,5 - CHN 36,5 - IT 36,5 - JP 23 - UK 3,5 - US 6,5


    FR 38:

    BR 36 - CHN 37 - IT 37 - JP 23,5 - UK 4 - US 7


    FR 38,5:

    BR 36.5 - CHN 37,5 - IT 37,5 - JP 24 - UK 4,5 - US 7,5


    FR 39:

    BR 37 - CHN 38 - IT 38 - JP 24,5 - UK 5 - US 8


    FR 39,5:

    BR 37,5 - CHN 38,5 - IT 38,5 - JP 25 - UK 5,5 - US 8,5


    FR 40:

    BR 38 - CHN 39 - IT 39 - JP 25,5 - UK 6 - US 9


    FR 40,5:

    BR 38,5 - CHN 39,5 - IT 39,5 - JP 26 - UK 6,5 - US 9,5


    FR 41:

    BR 39 - CHN 40 - IT 40 - JP 26,5 - UK 7 - US 10


    FR 41,5:

    BR 39,5 - CHN 40,5 - IT 40,5 - JP 27 - UK 7,5 - US 10,5


    FR 42:

    BR 40 - CHN 41 - IT 41 - JP 27,5 - UK 8 - US 11


    * FR: France - BR: Brazil - CHN: China - IT: Italy - JP: Japan - UK: United Kingdom - US: United States

  • MEN'S SHOES

    EU 37:

    BR 35 - CHN 36 - JP 23 - UK 3 - US 4 


    EU 37,5:

    BR 35,5 - CHN 36,5 - JP 23,5 - UK 3,5 - US 4,5 


    EU 38:

    BR 36 - CHN 37 - JP 24 - UK 4 - US 5 


    EU 38,5:

    BR 36,5 - CHN 37,5 - JP 24,5 - UK 4,5 - US 5,5 


    EU 39:

    BR 37 - CHN 38 - JP 25 - UK 5 - US 6 


    EU 39,5:

    BR 37,5 - CHN 38,5 - JP 25,5 - UK 5,5 - US 6,5 


    EU 40:

    BR 38 - CHNN 39 - JP 26 - UK 6 - US 7 


    EU 40,5:

    BR 38,5 - CHN 39,5 - JP 26,5 - UK 6,5 - US 7,5 


    EU 41:

    BR 39 - CHN 40 - JP 27 - UK 7 - US 8 


    EU 41,5:

    BR 39,5 - CHN 40,5 - JP 27,5 - UK 7,5 - US 8,5 


    EU 42:

    BR 40 - CHN 41 - JP 28 - UK 8 - US 9 


    EU 42,5:

    BR 40,5 - CHN 41,5 - JP 28,5 - UK 8,5 - US 9,5 


    EU 43:

    BR 41 - CHN 42 - JP 29 - UK 9 - US 10 


    EU 43,5:

    BR 41,5 - CHN 42,5 - JP 29,5 - UK 9,5 - US 10,5 


    EU 44:

    BR 42 - CHN 43 - JP 30 - UK 10 - US 11 


    EU 44,5:

    BR 42,5 - CHN 43,5 - JP 30,5 - UK 10,5 - US 11,5 


    EU 45:

    BR 43 - CHN 44 - JP 31 - UK 11 - US 12 


    EU 45,5:

    BR 43,5 - CHN 44,5 - JP 31,5 - UK 11,5 - US 12,5 


    EU 46:

    BR 44 - CHN 45 - JP 32 - UK 12 - US 13 


    EU 46,5:

    BR 44,5 - CHN 45,5 - JP 32,5 - UK 12,5 - US 13,5 


    EU 47:

    BR 45 - CHN 46 - JP 33 - UK 13 - US 14


    * EU: Europe - BR: Brazil - CHN: China - IT: Italy - JP: Japan - UK: United Kingdom - US: United States

  • MEN'S & WOMEN'S HATS

    XXS:

    ST NUM 000 - UE 52 - UK 6⅜ - US 6½
    ST NUM 00 - UE 53 - UK 6½ - US 6⅝


    XS:

    ST NUM 0 - UE 54 - UK 6⅝ - US 6¾
    ST NUM 1/I - UE 55 - UK 6¾ - US 6⅞


    S:

    ST NUM 2/II - UE 56 - UK 6⅞ - US 7
    ST NUM 3/III - UE 57 - UK 7 - US 7⅛


    M:

    ST NUM 4/IV - UE 58 - UK 7⅛ - US 7¼
    ST NUM 5/V - UE 59 - UK 7¼ - US 7⅜


    L:

    ST NUM 6/VI - UE 60 - UK 7⅜ - US 7½
    ST NUM 7/VII - UE 61 - UK 7½ - US 7⅝


    XL:

    ST NUM 8/VIII - UE 62 - UK 7⅝ - US 7¾
    ST NUM 9/IX - UE 63 - UK 7¾ - US 7⅞


    XXL:

    ST NUM 10/X - UE 64 - UK 7⅞ - US 8


    * ST NUM : Numeric Standard- UE: Europe - UK: United Kingdom - US: United States

  • WOMEN'S GLOVES

    XS:

    cm 15,2 - in 6

    cm 16,5 - in 6,5


    S:

    cm 17,8 - in 7

    cm 19 - in 7,5


    M:

    cm 20,3 - in 8

    cm 21,6 - in 8,5


    L:

    cm 22,9 - in 9

    cm 24 9 - in ,5


    XL:

    cm 25,4 - in 10

    cm 26,7 - in 10,5


    * cm: centimeters - in : inches

  • MEN'S GLOVES

    XS:

    cm 17,8 - in 7

    cm 19 - in 7,5


    S:

    cm 20,3 - in 8

    cm 21,6 - in 8,5


    M:

    cm 22,9 - in 9

    cm 24 - in 9,5


    L:

    cm 25,4 - in 10

    cm 26,7 - in 10,5


    XL:

    cm 27,9 - in 11

    cm 29,2 - in 11,5


    XXL:

    cm 30,5 - in 12


    * cm: centimeters - in : inches

  • WOMEN'S RINGS

    XXS:

    FR 47 - IT 7 - UK I - US 4¼

    FR 48 - IT 8 - UK I½ - US 4½


    XS:

    FR 49 - IT 9 - UK J½ - US 5

    FR 50 - IT 10 - UK K - US 5¼


    S:

    FR 51 - IT 11 - UK L - US 5¾

    FR 52 - IT 12 - UK L½ - US 6


    M:

    FR 53 - IT 13 - UK M½ - US 6½

    FR 54 - IT 14 - UK N - US 6¾


    L:

    FR 55 - IT 15 - UK O½ - US 7¼

    FR 56 - IT 16 - UK P - US 7½


    XL:

    FR 57 - IT 17 - UK Q - US 8

    FR 58 - IT 18 - UK R - US 8½


    XXL:

    FR 59 - IT 19 - UK R½ - US 8¾

    FR 60 - IT 20 - UK S½ - US 9¼


    XXXL:

    FR 61 - IT 21 - UK S¾ - US 9½

    FR 62 - IT 22 - UK T½ - US 10


    * FR: France - IT: Italy - UK: United Kingdom - US: United States

  • MEN'S RINGS

    S:

    FR 58 - IT 18 - UK R - US 8½

    FR 59 - IT 19 - UK R½ - US 8¾


    M:

    FR 60 - IT 20 - UK S½ - US 9¼

    FR 61 - IT 21 - UK S¾ - US 9½


    L:

    FR 62 - IT 22 - UK T½ - US 10

    FR 63 - IT 23 - UK U½ - US 10½


    XL:

    FR 64 - IT 24 - UK V - US 10¾

    FR 65 - IT 25 - UK V½ - US 11


    XXL:

    FR 66 - IT 26 - UK W½ - US 11½

    FR 67 - IT 27 - UK Y - US 11¾


    XXXL:

    FR 68 - IT  - 28 Z - US 12¼

    FR 69 - IT 29 - UK Z½ - US 12½


    XXXXL:

    FR 70 - IT 30 - UK Z1 - US 13

    FR 71 - IT 31 - US 13½


    XXXXXL:

    FR 72 - IT 32 - UK Z2 - US 14

    FR 73 - IT 33 - US 14¼


    * FR: France - IT: Italy - UK: United Kingdom - US: United States

  • BRACELETS

    XS:

    cm 13,5 - in 5,3

    cm 15 - in 5,9


    S:

    cm 15,5 - in 6,1

    cm 16,5 - in 6,5


    M:

    cm 17,5 - in 6,9

    cm 18,5 - in 7,3


    L:

    cm 19 - in 7,5

    cm 20,5 - in 8


    * cm: centimeters - in : inches

  • SUNGLASSES

    XXXS:

    cm 40 - in 15,7
    cm 41 - in 16,1

    cm 42 - in 16,5


    XXS:

    cm 43 - in 19,9

    cm 44 - in 17,3

    cm 45 - in 17,7


    XS:

    cm 46 - in 18,1

    cm 47 - in 18,5

    cm 48 - in 18,9

    cm 49 - in 19,3


    S:

    cm 50 - in 19,7

    cm 51 - in 20,1

    cm 52 - in 20,5

    cm 53 - in 20,9


    M:

    cm 54 - in 21,3

    cm 55 - in 21,7

    cm 56 - in 22

    cm 57 - in 22,4


    L:

    cm 58 - in 22,8

    cm 59 - in 23,2

    cm 60 - in 23,6

    cm 61 - in 24


    XL:

    cm 62 - in 24,4

    cm 63 - in 24,8

    cm 64 - in 25,2

    * cm: centimeters - in : inches

Faqs

  • Delivery - What are your delivery methods, times & costs?

    Your purchases are delivered by DHL. 

    Every order placed before midday (Paris time) will be processed on the same day.

    Shipments to Belgium, Continental France, Germany, Italy, Luxembourg, Monaco and Spain are set to be delivered in one working day

    Other countries will receive their orders in 2 to 3 working days, on average. 


    Shipping fees are:

    France and Monaco: 4€

    Belgium, Germany, Isle of Man, Italy, Luxembourg, Netherlands, Spain, UK: 9€

    Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, San Marino, Sweden: 12€


    All orders worth over 300€ enjoy free shipping.

  • Delivery - Can I receive my order at work? Can someone else receive my delivery for me?

    You can receive your order at the address of your choice. To receive it at your workplace, simply advise the company's name in the provided space while placing your order on Leclaireur.com.


    Only the recipient can sign for your order. However, DHL will send you an email and/or a text prior to delivery, allowing you to adjust your delivery options.

  • Delivery - What are my additional delivery options?

    To provide you with the best service and experience possible, DHL will present you with various delivery options to suit your eventual needs. You will receive an email and/or text from DHL confirming the delivery date, featuring a link towards their On Demand Delivery platform, where you can choose one of the following options:


    Schedule Your Delivery

    • You will be able to select a new delivery date and/or time window.
    • The new delivery date may be up to 7 calendar days following the originally scheduled date.

    Signature Release

    • Receiver authorizes DHL to leave the shipment without a signature in a specific place or on a specific date at the Receiver's address.
    • Safe place deliveries always follow Receiver's instructions (e.g. "Leave at back door") and any applicable DHL courier guidelines (e.g. "Do not expose to inclement weather").

    Collect from Service Point or Parcel Locker

    • Receiver requests collection from a DHL Service Point.
    • Nearest locations are shown on a map: DHL Service Centers, Partner Service Points & Parcel Lockers.
    • Postcode can be changed to view DHL Service Points in different areas.

    Alternate Address

    • Receiver requests delivery to a different address (e.g. an office) on a specific date.
    • The new address must be within the same delivery country.
  • Delivery - What happens if I'm not here when the courier arrives?

    The courier will then leave a delivery notification in your mailbox, and will leave the parcel at the nearest Service Point, or take it back to the DHL agency. 

  • Delivery - Can I get a same day delivery?

    We do not offer a same day delivery option for now. 

  • Delivery - How can I track my order?

    To track your order, simply click on the link featured in the shipping confirmation email you received. 


    You can also click here and enter the tracking number sent with your shipping confirmation. 

  • Delivery - Can I collect my order in a Leclaireur Store?

    We do not offer the possibility to retrieve your order from one of our stores for now.

  • Delivery - In which country can I receive my order?

    We are able to deliver your order in following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Continental France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and in the UK.

  • Delivery - Why are some products subject to delivery restrictions?

    To ensure the best delivery possible, design pieces and furniture are subject to made-to-measure shipping and delivery modes. To know more about those, please contact our team via the link provided on each design and decor product page. 

  • Delivery - Do I have to pay duty and import charges?

    Good news! All our delivery zones are part of the EUCU (European Union Customs Union), so you will not have any duty or import charges to pay.

  • Delivery - How will my products be packed?

    You will receive your products in a beautiful Leclaireur box, protected by a cardboard box.

  • Returns & Exchanges - How can I exchange or return one or more items?

    We do not accept exchanges. If you want to replace a piece by another one, you must return the first and place a new order.


    Returns must be made within 14 days following your order's reception. 


    You need an account if you want to return an item. You can simply create a password via the email you were sent after ordering, and follow the steps below. 


    Log in to your account, go to your personal space and click on " My Orders ". 

    Select the corresponding order, and click "Request a Return". 

    A new window opens allowing you to select the items you wish to return. 

    Then, select an address and date for our DHL courier to pick up the package (the country must be the same as the one your order was sent to). 

    Once you validate this step, you will receive a confirmation email from DHL. If DHL is not able to meet your date request, you'll be asked to choose another time or date. 


    The returned products must be in perfect condition, they must not have been worn or washed, the security tag must still be attached. The products must be returned in their original packages. 

  • Returns & Exchanges - Can I return a product at Leclaireur Stores?

    We do not offer the possibility to return your order to one of our stores for now.

    By signing up to our newsletter, you will be the first informed of our latest news and offers.

  • Returns & Exchanges - How can I get reimbursed? What time does it take?

    You will be reimbursed within 30 days following your return request. 

    If some articles are not eligible for reimbursement (damaged, worn, ripped off tag, …) they will be sent back to your original order address. 

  • Returns & Exchanges - How should I pack the items I wish to return?

    The returned products must be in perfect condition, they must not have been worn or washed, the security tag must still be attached. The products must be returned in their original packages. 

  • Returns & Exchanges - Will I be paying return fees?

    You won't have to pay a thing. Our treat.

  • Returns & Exchanges - How can I contact your customer service?

    You can use our contact form, or directly send an email to eshop.order@leclaireur.com.

  • Orders - How can I buy a product on Leclaireur.com?

    Simply go on a product page. Select a size. Click "Add to cart". Go to your cart. Log in. Verify and validate your cart. Fill in the delivery and billing form. Fill in your payment information. Once the previous steps validated, you will receive an order confirmation email. Once your order is ready, you will receive a shipping confirmation email with a tracking number.

  • Orders - Must I create an account to place an order?

    To place an order you only need an email address. However we advise you to create an account so you can access you order history and enjoy exclusive offers.

  • Orders - Can I place an order by phone?

    We do not accept orders by phone for now.

  • Orders - How can I find a specific item?

    Simply type its name and/or brand in the search bar.

    You can also use the supplier reference if you know it.

  • Orders - How can I know when a product will be back in stock?

    To be notified when a sold-out product is back in stock, simply add it to your Dreamlist. You will receive an email as soon as it's back. Only customers with an account can create a Dreamlist. 

  • Orders - I don't know which size to order. How can I know?

    You will find a Size Guide on every product page to help you find the perfect size for you.

  • Orders - How will I know if you have received my order?

    As soon as the imprint of your credit card is validated by our secure payment service, you will receive a confirmation email. 

    When our staff is done thoughtfully preparing your order, you will then receive a second email enclosing a tracking number.

  • Orders - How can I cancel or modify my order?

    If you haven't filled in your payment information yet, you can dismiss your cart or go back to your cart to modify it. 


    Once you validate your payment information you won't be able to change or cancel your order.

  • Orders - Can I add an article to my order?

    If you haven't filled in your payment information yet, simply visit the page of the product you like and add it to your cart.  


    Once you validate your payment information you won't be able to change or cancel your order.

  • Orders - Do you sell the same items online and in store?

    Most of the of the items sold online and in store are the same, however our physical and digital spaces offer exclusive products.

  • My Account - Why should I create an account?

    Your account allows you to gain access to exclusive offers and functionalities, such as your order history, Dreamlist and early access to the latest arrivals.

  • My Account - How can I create an account?

    To create your account, click on the "My Account" logo, then on "Create an account" and finally fill in the form - we'd love to get to know you.

  • My Account - Is my personal data safe?

    Leclaireur commits to keeping your data safe and private. All your private information, such as your password, are encrypted and won't be used or viewed by a third party. Also, we use a SSL Certificate Authority to ensure the safety of your data. 

  • My Account - How can I change my password and/or personal information?

    To modify your personal information, log in to your account, and click on the related "modify" buttons.

  • My Account - I forgot my password. How can I reset it?

    To reset your password, click the "My Account" logo, and the "Forgotten password" button. Fill in your email address. You will receive an email to guide you through the password reset process. 

  • Emails & Newsletters - I want to know Leclaireur's latest news and offers.

    To be kept up to date on our news and offers, simply subscribe to our newsletter with the form at the bottom of every page. 

  • Emails & Newsletters - How can I change my newsletter preferences?

    To change your newsletter preferences, click the link "change my preferences" featured at the bottom of our newsletter. Or log in to your account, go to your newsletter section and select the themes that interest you.

  • Emails & Newsletters - I want to unsubscribe from the newsletter.

    Simply click the "Unsubscribe" link present at the bottom of each newsletter.

  • Payment & Security - Which payment method can I use?

    We accept the following cards: Visa, MasterCard, American Express, Discover.

  • Payment & Security - Is it safe for me to use my card?

    Your bank details are and will always be encrypted, even when you decide to save them. Braintree, our third-party provider, will be the only one to access them for payment validation. Also, we use a SSL Certificate Authority to ensure the safety of your data. 

  • Payment & Security - When will my bank account be debited?

    Your bank account will only be debited once your order is ready for shipping. If your order cannot be processed, you will be informed via email, and you will not be charged. 

  • Payment & Security - What currency can I use?

    All sales on Leclaireur.com are made in Euros for now. 

  • Payment & Security - Do the displayed prices include VAT

    All the prices displayed on Leclaireur.com include VAT. 

General Conditions Of Sale

  • GENERAL CONDITIONS OF SALE OF THE SITE www.leclaireur.com

    LECLAIEUR's Internet Site and its related services are made available to you in accordance with the following conditions of use and service and any other rule published on our Site (collectively referred to as "General Conditions "). Please carefully read the General Conditions before placing any order on www.leclaireur.com. We recommend keeping a copy of the General Conditions for any future reference. 


    An order placed by a natural person or legal entity on the Site implies full adherence to and acceptance of these General Conditions of Sale and the obligation to pay for the ordered Products, which is expressly acknowledged by the Customer who waives, in particular, the application of any conflicting document, which would be not be binding on the Seller.

  • ARTICLE 1 - THE GENERAL CONDITIONS

    1.1 The General Conditions of Sale (hereinafter the "GCS") and any other document to which the GCS make reference establish the legal terms that shall apply to the use of the Internet site www.leclaireur.com ("the Site") by non-professional buyers ("the Customer or Customers"), desirous of products offered for sale by LECLAIREUR ("the Products").


    1.2 All Customers must carefully read these GCS and ensure themselves of their proper understanding before carrying out any transaction on the Site.


    1.3 LECLAIREUR reserves the right to amend these GCS at all times. They shall be binding on users of the Site once they go on line. 

  • ARTICLE 2 - SCOPE OF APPLICATION

    2.1 The GCS shall apply, without any restriction nor reservations, to all sales entered into via the Site by Customers of LECLAIREUR, a simplified joint-stock company with capital of €630,000, whose registered office is located 26 avenue des Champs Elysées, 75008 Paris, registered with the Registry of Trade and Companies of Paris under no. 318 149 010 (referred to both as "LECLAIREUR" or "the Seller"). 


    More particularly, these GCS specify order conditions, and conditions of payment, delivery and the management of any returns of Products ordered by Customers. 


    2.2 The main features of the Products, in particular, the specifications, illustrations and dimensions of the Products are set forth on the Site. The Customer shall consult them before placing any order. The Customer alone shall be responsible for the choice and purchase of a Product.


    The photographs and graphics appearing on the Site have no contractual value and shall not render the Seller liable. The Customer shall refer to the description of each Product in order to be aware of the properties and essential particularities thereof. Offers of Products shall mean within the limit of available stock. 


    2.3 The Seller's details are the following: 


    LECLAIREUR, a simplified joint-stock company with capital of €630,000, whose registered office is located 26 avenue des Champs Elysées, 75008 Paris, registered with the Registry of Trade and Companies of Paris under no. 318 149 010, 

    Administrative office (all correspondance): 29 bis rue des Francs-Bourgeois - 75004 Paris


    2.4 The GCS shall apply to the exclusion of any other conditions, in particular those applicable to store sales or by means of other distribution and marketing channels. 


    The GCS are accessible at all times on the Site, may be reproduced and kept by the Customer and, as the case may be, shall prevail over any other version or conflicting document. 


    2.5 The Customer represents having read the GCS and accepted them by marking the box provided for this purpose before implementing the on-line order procedure, as well as the general conditions of use of the Site. 


    As these GCS may be subsequently amended, the version applicable to a purchase by the Customer shall be the version in effect on the Site on the date the order is placed. 


    The Customer's validation of the order amounts to his acceptance of these GCS without any restriction nor reservations. 


    The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Site. 


    2.6 Unless proved otherwise, the data entered in the Seller's IT system constitutes proof of all of the transactions concluded with the Customer. 


    In accordance with the Data Processing and Freedoms Law of 6 January 1978, the Customer shall at all times have a right of access to, rectification of and opposition to all of his personal data by writing a letter to LECLAIREUR, with justifification of his identity:

    - By e-mail: contact@leclaireur.com

    - By letter: Leclaireur - Customer Service, 29 bis rue des Francs Bourgeois - 75004 Paris 


    2.7 The Products appearing on the Site are offered for sale in Mainland France (excluding Corsica and the Overseas Departments and Territories) as well as all of the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Great Britain, Greece, Hungary, Isle of Man, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, the Czech Republic, Romania, San Marino, Slovakia, Slovenia, Sweden. 


    In case of orders coming from a country other than Mainland France, the Customer shall be the importer of the Product or Products in question. 


    With respect to any Products shipped outside of the European Union, the price shall be automatically displayed on the invoice as being net of taxes.


    If customs duties or other local taxes, import taxes or state duties are liable to be due, the Customer alone shall pay them and be responsible therefor. 

  • ARTICLE 3 - ORDERS

    3.1 Orders shall be placed exclusively on the Site. Connection and Internet costs shall be borne by the Customer.


    3.2 Order processing


    The Customer shall place orders in accordance with the information with which it is provided on the Internet Site. He shall fill out his registration and/or order form, making sure to furnish the necessary information in a complete and accurate manner. In any event, the Customer shall be responsible for the information entered on his registration form and at the time of the taking of the order. In case of error, LECLAIREUR shall not be liable for any breaches or delays engendered in the delivery of the Products. 


    3.2.1 Selection of articles


    The Customer shall add the Product to the cart by clicking on XX and may either continue his purchases or pay for the Product by clicking on "XX".


    The Customer may at all times:


    - Consult, download and print these General conditions by clicking on the link "General Conditions of Sale";

    - Verify the Products appearing in his cart: their quantity, amount and detailed information concerning each of them by clicking on the icon "XX"; 

    - Cancel the order for one or more Products on the page "XX" by marking the box "XX";

    - Insert a valid promotional code in the summary cart;

    - Continue his selection of Products with the help of the menu. 


    3.2.2 Identification


    The Customer shall be redirected towards a home page enabling him to either: 


    - Create a customer account from the form provided for this purpose. For such purpose, the Customer shall fill out the provided fields by indicating his contact details with the following mandatory information: civil status, last name, first name, e-mail;

    - Pay as requested without creation of a customer account but indicating the information necessary for his order, which shall be kept in order to allow for processing of the order;

    - Connect to an account already created by the Customer. For this purpose, the Customer shall fill out the provided fields, indicating his log-in and his personal pass word. 


    In order to continue the process the Customer shall click on "XX"/"XX"/"XX".


    3.2.3 Validation of the order


    The Customer shall access the rubric "XX" in which he shall communicate the information necessary for delivery (last name, first name, delivery address, telephone number, e-mail, etc.) and may select such address for invoicing or enter a different invoicing address. 


    The order summary shall be displayed after having clicked on "XX". Before validating his order, the Customer may verify the detail and total price and correct any possible errors before confirming for acceptance.


    The Customer shall validate his order by clicking on "XX".


    3.2.4 Payment by Bank Card


    After having confirmed the content of his order, the Customer shall definitively validate payment. 


    The Customer shall be directed towards the rubric "XX" in which the Customer may pay by credit card and, as the case may be, enter the information necessary for this purpose. 


    The Customer shall select the type of card used (Visa, Mastercard, American Express, Maestro UK, Discover). The Customer shall insert the appropriate data in the fields provided on the payment site of the bank, which allows for making on-line payment by credit card by means of a securisation system. The Customer shall verify that the introduced data is in fact correct (expiration date, card number, etc.); payment shall not be accepted in case of erroneous data. As of the date of the order, a request to debit the Customer's bank account shall be sent to his bank. 


    Whenever the bank details are validated, the secured on-line payment manager shall send an authorisation request to the bank card network. The amount of the price shall be blocked on the Customer's account. 


    The on-line payment manager shall deliver an electronic certificate amounting to proof of the amount and the date of the transaction. In this respect, the dates and hours of the server shall be binding on the parties. 


    The Customer represents that he is fully empowered to use the payment card furnished for payment of his order and that this card provides access to adequate funds for covering the total price of the order. 


    In all cases, the on-line provision of the bank card number and the final validation of the order shall amount to proof of the integrality of said order in accordance with the provisions of Law no. 2000-230 of 13 March 2000 on the adaptation of the law of evidence to information technologies and relating to the electronic signature, reproduced in Articles 1365 et seq. of the Civil Code. 


    Such validation amounts to signature and express acceptance of all transactions carried out on the Site. 


    Upon receipt of the certificate, LECLAIREUR shall make delivery. The price shall be debited on the day that LECLAIREUR ships the order. 


    Payment must be complete, without any possible deduction subject to that applied by LECLAIREUR from the total with the help of a promotional code. LECLAIREUR reserves the right to terminate the contract if the price of the Product is not paid. 


    Transfer of ownership of the Products from the Seller to the Customer shall not be made until after full payment by the Customer of the price, regardless of the delivery date of said Products. 


    3.3 Taking into account of the order


    LECLAIREUR shall acknowledge receipt of the order by e-mail sent to the address indicated at the time of the order.


    3.4 Confirmation of the order


    LECLAIREUR shall subsequently send a confirmation e-mail of the order, summarising the ordered and available Products. 


    3.5 Tracking of the Order


    An e-mail shall inform the Customer of the shipment of the parcel. 


    All Products shall be delivered to the delivery address indicated by the Customer at the time of placing of the order, by a carrier selected by LECLAIREUR with confirmation of delivery or tracking code whenever this is possible.


    In case of absence, the parcel shall be delivered to the closest pick-up point, to a substitution address or reprogrammed according to the option validated directly with the carrier. 


    3.6 The Seller reserves the right to cancel or refuse any order from a Customer with whom a dispute exists relating to payment of a prior order. 


    3.7 The Seller may not sell the Products on the Site to professionals, but solely to Customers for their personal needs. The Seller therefore reserves the right to refuse orders for large quantities of the same Product. 

  • ARTICLE 4 - PRODUCTS

    4.1 The description of the Products shall be available on the Site at the time of the order. 


    4.2 Offers of Products shall be valid subject to availability. Indications concerning the availability of Products shall be furnished prior to an order. 


    4.3 Exceptionally an error or modification with respect to the availability of Products may exist. In such case, the Customer shall be informed of the unavailability of a Product in the order confirmation e-mail:


    - In case all of the ordered Products are unavailable, the order shall be cancelled and the Customer shall not be debited. 


    - In case of partial unavailability, the order shall be partially debited and sent (with respect to available Products only).

  • ARTICLE 5 - DELIVERY

    The Products shall be delivered to the address indicated at the time of the order. No delivery shall be made to hotels or post office boxes. 


    LECLAIREUR shall ship the Products in the countries specified at Article 2.7 above. 


    Certain Products shall be subject to specific shipping regulations and cannot be delivered to certain countries. It shall be up to the Customer to verify the specific shipping restrictions on the Product description page for each of the desired Products. 


    Deliveries shall be ensured by an independent carrier, at the address mentioned by the Customer at the time of the order and to which the carrier may easily have access.


    5.1 Delivery Terms


    Delivery costs shall depend on (i) the country of destination, and (ii) the amount of the order.


    The amount and delivery times shall be indicated at the time the order is confirmed. 


    LECLAIREUR undertakes to make all efforts to promptly deliver the Products following confirmation of the order and, unless otherwise provided, within 30 (thirty) days at the latest as of confirmation of the order. 


    In any event, LECLAIREUR refuses all liability for any loss or damage sustained by the Customer due to delay or a case of force majeure at the time of delivery, subject to Article L.216-2 of the Consumer Code. 


    Moreover, LECLAIREUR shall promptly inform the Customer of any delay. The Customer shall then have the right to cancel the order subject to the provisions of law.


    5.2 Delivery Problems


    At the time of the order the Customer must indicate a correct and complete delivery address. It shall be up to him to verify the delivery address on each of the furnished e-mails and immediately inform LECLAIREUR of any error or omission via XXX. LECLAIREUR reserves the right to invoice all additional delivery costs applicable resulting from an error relating to the delivery address due to the fault of the Customer. 


    If delivery cannot be made to the indicated address for reasons extraneous to LECLAIREUR, the carrier shall inform the Customer of this fact as soon as possible by e-mail or SMS and indicate a date or subsequent delivery time. 


    The Customer shall verify the condition of the delivered products. He shall have three days, excluding holidays, as of delivery, to make all reservations or claims, by registered letter, return receipt requested, due to non-conformity or patent defects of the delivered Products (for example, damaged parcel already opened, etc.), with all related justifications (in particular, photos). Beyond this time limit and if the Customer fails to observe such formalities, the Products shall be deemed conforming and exempt of any patent defect and no claim may be validly accepted by the Seller.


    The Seller shall promptly reimburse or replace, at its expense, the delivered Products whose lack of conformity or patent or latent defects are duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and in these General Conditions (see, in particular, warranties).


    5.3 Receipt of the Products


    Each delivery shall be deemed made once the products are made available by the carrier to the Customer or a third party designated by the Customer, materialised by the control system used by the carrier. No dispute relating to delivery per se shall be possible if the parcel appears as having been delivered, the carrier's IT system being evidence thereof. 

  • ARTICLE 6 - RIGHT OF CANCELLATION

    6.1 Scope of application of the right of cancellation


    Pursuant to the provisions of law in force, the following goods are not entitled to a right of cancellation: 


    - Underwear, bathing suits and cosmetic products unsealed by the Customer following delivery for reasons of hygiene and protection of health, 

    - All goods produced or personalised according to the Customer's specifications. 


    6.2 Content and Terms and condition of exercising the right of cancellation


    According to Articles L.121-18 et seq. of the Consumer Code, the Customer has a right of cancellation at all times, without having to justify any reason, up until 14 days following receipt of the Products, on condition that the Products are returned in their original packaging, in perfect condition and bearing the security tag within fourteen (14) days following notification to the Seller of the Customer's cancellation decision. 


    In order for the Customer to exercise his right of cancellation, he must inform LECLAIREUR of his wish to cancel with the help of the annexed cancellation form or any other written statement unambiguously expressing the Customer's intent to cancel (hereinafter "Cancellation Notice"), providing details concerning the ordered goods and their delivery, as the case may be:


    - With the help of the the Customer's account,

    - By e-mail to the following address: XXX.


    The cancellation period shall be considered as having been observed if the Cancellation Notice is sent in a timely fashion. 


    The Customer shall return the Product or Products within fourteen (14) days to the communicated address together with the Cancellation Notice. The Products must be sent new, unused, with the price label attached to the Product, as well as the security tag, correctly protected, in their original packaging, in good condition, suitable for resale, together with all accessories, if any, instruction guides, and documentation, as well as the corresponding order form or invoice. These conditions are cumulative: if any one of them is not fulfilled the return shall be refused. Accordingly, even if the Customer may try on clothing, he may not wear it. 


    Returns shall be free of charge.


    LECLAIREUR reserves the right to refuse or to claim compensation for wear and tear of the Product whenever the Product has sustained deterioration resulting from handling other than that necessary for establishing its nature, features and proper functioning. 


    6.3 Reimbursement


    Once LECLAIREUR receives the Cancellation Notice, it shall reimburse the Customer for all debited sums, including standard delivery costs, pursuant to the payment method used by the Customer at the time of the order, within 14 (fourteen) days as of receipt of the Products by LECLAIREUR provided the above conditions are observed. 


    LECLAIREUR shall not be obligated to reimburse delivery costs if the Customer has expressly selected a delivery method that is more costly than the standard delivery method proposed by LECLAIREUR. 


    6.4 The number of returns made shall be recorded and we reserve the right to refuse an order in case of repeated returns of goods.

  • ARTICLE 7 - WARRANTIES

    7.1 Legal warranties


    7.1.1 Content of the warranties


    All Products are warranted to be free of defects. If during the legal warranty period the Products turn out to have defects, LECLAIREUR undertakes to reimburse the Client the sums paid for Products that are obviously defective, ruined or damaged or that do not correspond to the order in accordance with Articles L.217-4 to L.217-13 of the Consumer Code relating to lack of conformity, Articles 1641 to 1648 and 2232 of the Civil Code relating to latent defects and 1245 et seq. of the Civil Code relating to liability due to defective products. 


    - In case of an action for warranty of conformity: the Customer shall have two years as of delivery of the good in order to act. He may choose repair or replacement of the good, provided that this choice does not entail a patently disproportionate cost with respect to the other means, pursuant to Article L. 217-9 of the Consumer Code. 


    The Customer shall be relieved from proving the existence of lack of conformity of the good during the 24 (twenty-four) months following delivery of the good, save for used goods. 


    The legal warranty of conformity shall apply independently of the commercial warranty that might have been granted. 


    - In case of implementation of the warranty against latent defects: the Customer may decide to implement the warranty against latent defects of the res sold within the meaning of Article 1641 of the Civil Code. In this event, he may choose between rescission of the sale or a reduction in the price, in accordance with Article 1644 of the Civil Code.


    The action for warranty against latent defects must be brought by the buyer within two years as of discovery of the defect (Article 1648, paragraph 1 of the Civil Code). 



    7.1.2 Implementation of a warranty


    In the case a defect as defined in the preceding point is found, according to the choice of the Customer LECLAIREUR shall:


    - Replace the Product or Products if LECLAIREUR has the same goods at the same price, or;

    - Reimburse the price of the Products or deliver a purchase voucher to the Customer if the Customer has paid for the order with a purchase voucher. 


    The above warranties shall not apply with respect to defects resulting from normal wear and tear, intentional damage, an accident, negligence on the part of the Customer or a third party, use other than that prescribed, breach of the instructions of the manufacturer, the supplier or LECLAIREUR or any change or repair made without LECLAIREUR's prior written consent.

  • ARTICLE 8 - LIMITATION OF LIABILITY

    8.1 Whenever LECLAIREUR incurs liability due to a fault on its part, only those direct, personal and certain damages that the Customer has sustained shall be remedied, to the express exclusion of any indirect or consequential damages and/or losses, such as financial losses, harm to reputation, etc. In any event, the amount of the damages that LECLAIREUR may have to pay the Customer under the afore-mentioned conditions shall be limited to the total amount of the order of the Products in question. 


    8.2 In any event, LECLAIREUR refuses any liability due, in particular, to:

    - Normal wear and tear of the Products;

    - Use that does not conform to the use for which the Product was intended;

    - Any deterioration or accident resulting from negligence, surveillance or upkeep defaults that do not conform to the indications mentioned on the Product or any other document;

    - Any damage arising from modifications, incorporations or mixtures of the Product;

    - Any damage resulting from a breach of the recommendations with respect to use of the Products mentioned on the description of the Product and/or particular regulations relating to the Products sold;

    - Any malicious act of the Customer or a third party. 


    8.3 LECLAIREUR shall not be held liable for damages, whether temporary or permanent, caused to the Customer's IT system, nor possible losses or damages that could be sustained, in particular, following access to or navigation on the Site. 


    8.4 Transmission of data via the Internet may entail the appearance of errors and/or the fact that the Site is not always available. Consequently, LECLAIREUR shall not be held liable with respect to the availability and interruption of the on-line service. 

  • ARTICLE 9 - FORCE MAJEURE

    9.1 In the event of the occurrence of a case of force majeure preventing LECLAIREUR from performing its obligations, the order shall be immediately suspended and the Customer immediately informed thereof by any and all means. In addition, LECLAIREUR shall inform the Customer of the ceasing of such event and performance of the order shall then immediately resume 


    9.2 If such event continues for more than 30 (thirty) days following the date of notification, the contract shall be deemed terminated ipso jure. The sums received by LECLAIREUR before such date shall then be reimbursed to the Customer. 


  • ARTICLE 10 - SECURITY

    10.1 LECLAIREUR shall take reasonable measures to ensure the security of the Site. All transactions made by debit/credit card on this Site shall be done so with the use of Braintree, a secured payment gateway that encrypts your card's data in a highly secured environment. If the Customer is registered as a user of LECLAIREUR.com, the latter may keep the information regarding the debit/credit card in its system in total security. Such information is entirely encrypted and used only to carry out card transactions requested by the Customer.


    10.2 In order to ensure that purchases are made easily and in total security, LECLAIREUR has recourse to the Secure Socket Layer (SSL) technology.


    10.3 LECLAIREUR shall also take all reasonably necessary measures in its power in order to keep order and payment information totally secure. 


    However, absent negligence on the part of LECLAIREUR, LECLAIREUR cannot be held liable for any loss sustained if an unauthorised third party has access to the data furnished at the time of access to or an order placed on the Site. 

  • ARTICLE 11 - DATA PROCESSING AND FREEDOM/COOKIES

    11.1 Pursuant to Law 78-17 of 6 January 1978, it is recalled that information and nominative data requested from the Customer are necessary for processing his order, establishing invoices, management of orders, carrying out and monitoring commercial relations, as well as for internal statistical purposes.


    Such data may be communicated to the Seller's partners, if any, responsible for the execution, processing, management and payment of orders.


    Such data is also kept in order to pursue the security, identification, improvement and personalisation of services.


    The Customer may receive offers from LECLAIREUR concerning Products or services analogous to those or that which are or is already the subject matter of an order, or information letters. He may oppose them at all times without future costs, according to the terms and conditions set out in each dispatch. 


    11.2 The information and data communicated through the Site has been the subject matter of a declaration to the CNIL [national commission for data processing and freedoms]. 


    In accordance with national and European regulations in force, the Customer has a permanent right of access, modification, rectification and opposition with respect to the information concerning him. 


    This right may be exercised under the conditions and according to the terms set out in the general conditions of use of the Site. 


    11.3 At the time of visiting of the Internet Site, and unless opposed by the Customer, LECLAIREUR may install a cookie in his computer. 


    The cookie shall not allow for identifying the Customer. It shall record information relating to navigation from the computer on the Internet Site (consulted pages, the date and hour of consultation, etc.) which could be read at the time of subsequent visits by the Customer. Such information shall be kept for one year. 


    The purpose of these cookies and the terms and conditions for opposing and deleting them are set out in the general conditions of use of the Site. 

  • ARTICLE 12 -INTELLECTUAL PROPERTY

    12.1 The content of the Site is owned by the Seller and its partners and is protected by French and international laws relating to intellectual property. 


    Any total or partial reproduction of such content is strictly prohibited and liable to constitute infringement. 


    12.2 Moreover, the Seller shall remain the owner of all of the intellectual property rights in respect of the photographs, displays, studies, drawings, models, prototypes, etc. made for the purpose of supplying Products to the Customer. The Customer is therefore prohibited from making any reproduction or exploiting said studies, drawings, models, prototypes, etc. unless previously authorised in writing by the Seller, which may make it conditional upon financial consideration. 

  • ARTICLE 13 -APPLICABLE LAW - LANGUAGE

    13.1 The GCS and the transactions arising therefrom shall be governed by the laws of France. 


    13.2 The GCS are drafted in the French language. In the case where they are translated into one or several languages, the French version alone shall prevail in case of a dispute.

  • ARTICLE 14 - DISPUTES

    14.1 Kindly send all claims to the following e-mail address: eshop.legal@leclaireur.com, making sure to include all necessary details, including the order date and number, as the case may be, as well as your full name and contact details (address, telephone number, etc.). 


    14.2 All disputes arising from purchases and sales concluded pursuant to these GCS concerning their validity, interpretation, performance, termination, consequences and related matters which could not be resolved by the Seller and the Customer shall be submitted to the competent courts under the provisions of common law. 


    14.3 The Customer is informed that, in any event, he may have recourse to contractual mediation, in particular with the Consumer Mediation Commission (Article L 612-1 of the Consumer Code) or any alternative method for settling disputes (for example, conciliation) in case of a dispute.

  • Annex 1 - Provisions relating to legal warranties
  • Annex 2 - Cancellation form

    This form must be completed and sent only if the Customer is desirous of cancelling the order placed on the site www.leclaireur.com save exclusions or limits on the exercise of the right of cancellation pursuant to the applicable General Conditions of Sale.


    To the attention of LECLAIREUR, Customer Service, 29 bis rue des Francs-Bourgeois - 75004 Paris


    I hereby notify cancellation of the contract concerning the order for the below Products:


    - Order of: ...........................................................

    - Order number: ...........................................................

    - Name of the Customer: ...........................................................................

    - Address of the Customer: .......................................................................



    Date: 




    Signature of the Customer (solely in case of notification of this form on paper):


Orders & Dreamlist

  • Orders & Dreamlist

    If you are in a hurry – or just secretive – you don’t have to create an account to place an order, a simple email address will be enough.


    However, you will need an account to return an article, access your Dreamlist and enjoy exclusive offers. 
    Your Dreamlist is private. There, you can save your favorite articles to find them easily. Your Dreamlist will allow you to know when your beloved articles are back in stock.


    There is no expiration date to your Dreamlist. However, every article deleted from our catalogue at the end of every season will disappear. Others, will be transferred to the Sales bit of Leclaireur.com, and will remain in your Dreamlist. 

Delivery

  • Delivery

    Your orders are shipped by DHL Express to three zones comprised within the European Union Custom Union. 


    The first is comprised of Continental France and Monaco. These countries will will enjoy a 1 working days delivery after shipping confirmation, with 4€ shipping fees. 


    The second is comprised of Belgium, Germany, Isle of Man, Italy, Luxembourg, Netherlands and Spain. These countries will will enjoy a 2 to 3 working days delivery after shipping confirmation, with 9€ shipping fees. 


    The third is comprised of Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, San Marino, Sweden. These countries will will enjoy a 2 to 3 working days delivery after shipping confirmation, with 12€ shipping fees. 


    Good news! Those countries are all part of the EUCU so you will never have to pay duty and import charges.


    To assure the delivery of your package DHL offers various additional delivery options: no signature delivery, collect from a Service Point or Parcel Locker, change your delivery date or address. 


    Thanks to the tracking link and number provided in your shipping confirmation email, you will be able to follow your package’s every moves. 


    To ensure the ideal handling and safety of some fragile pieces – such as design and furnitures – they are submitted to delivery restrictions. Details and options of these deliveries will be provided by our team. 


Payment & Security

  • Payment & Security

    All your payments are secured. Leclaireur.com uses a SSL Certificate Authority to ensure the safety of your data. Your bank and personal informations are encrypted. Our third-party provider, Braintree, will be the only one to access your bank card imprint to validate the transaction. During your order validation, your bank card imprint will be saved, your account will only be credited at the shipment of your order.


    Reimbursement are made on the card used for the payment within 30 days.